Shipping Policy

Order processing

All orders are picked, packed and dispatched from our warehouse at 872 Carberry Rd, Niles, MI 49120 within 1–2 business days of payment confirmation. Orders placed after 2:00 PM EST on Friday begin processing the following Monday. Business days exclude weekends and US federal holidays.

Delivery times and carriers

We ship domestically within the United States via USPS Priority Mail and UPS Ground. Estimated delivery is 3–5 business days after dispatch for the contiguous 48 states. Alaska, Hawaii and US territories may take 5–8 business days.

Shipping rates

• Standard flat rate: $4.99 per order.
• Free standard shipping on all orders over $50 (pre-tax merchandise total).
• All prices and shipping charges are billed in US dollars (USD $).

Tracking

A tracking number is emailed as soon as the carrier scans your label, usually within 24 hours of dispatch. You can also check status on our Track Order page. If tracking has not updated for three or more business days, contact support@nileshomegoods.online.

Address accuracy, delays and lost parcels

Please double-check your shipping address at checkout; we cannot reroute a package once it has been handed to the carrier. Carrier delays caused by weather or peak season are outside our control, but we will help you file a claim. Parcels marked delivered but not received should be reported within 14 days so we can open a carrier investigation and, where appropriate, reship or refund your order.

International orders

At this time Niles Home Goods ships only to addresses within the United States. We expect to add international destinations in the future.