Refund & Return Policy

30-day money-back guarantee

You may return any item purchased from Niles Home Goods within 30 days of the delivery date for a full refund of the merchandise price. We want the piece to work in your home; if it doesn't, returning it should be simple.

Item condition requirements

• Items must be unused, unwashed and free of damage, odors or marks.
• Original packaging, protective inserts and any included accessories must be returned.
• Linen goods must be returned unlaundered with tags attached.
• Items returned in used or damaged condition may receive a partial refund reflecting the loss in value, or may be returned to you at your cost.

How to start a return

Email support@nileshomegoods.online with your order number and the items you'd like to return. We reply within one business day with a return authorization number and instructions. Do not ship items back before receiving authorization.

Return address

Niles Home Goods — Returns
872 Carberry Rd
Niles, MI 49120
United States

Customers are responsible for return shipping on change-of-mind returns. If your item arrived damaged, defective or incorrect, we cover return shipping and send a prepaid label.

Refund processing

Once your return is delivered and inspected (typically 1–2 business days after arrival), we issue a refund to the original payment method. Refunds are processed within 5–7 business days; your bank or card issuer may take a few additional days to post the credit. Original shipping charges are refunded only when the return is due to our error.

Damaged or incorrect items

Please report damaged, defective or incorrect items within 7 days of delivery, including photographs. We will send a replacement at no cost or issue a full refund, whichever you prefer.

Order cancellations

Orders can be cancelled for a full refund any time before dispatch. Email us as soon as possible; once a label has been scanned by the carrier, the standard return process applies.