Privacy Policy

1. Who we are

Niles Home Goods, 872 Carberry Rd, Niles, MI 49120, United States, is the controller of personal information collected through this website. Contact us at support@nileshomegoods.online with any privacy question or request.

2. Information we collect

• Order information: name, shipping and billing address, email address, phone number and order contents.
• Payment information: processed directly by our PCI-DSS compliant payment processor. We receive only a transaction reference and the last four digits and brand of your card — we never store full card numbers or security codes.
• Communications: messages you send through our contact form, newsletter signups and support emails.
• Device and usage data: IP address, browser type, pages viewed and referring page, collected through cookies and similar technologies.

3. How we use information

We use personal information to process and ship orders, provide customer support, prevent fraud and abuse, meet legal and tax obligations, improve our products and site, and — where you have opted in — send marketing emails.

4. Sharing

We do not sell your personal information. We share it only with service providers who help us operate: payment processors, shipping carriers (USPS, UPS), email and analytics providers, and our hosting provider. These providers may use your data only to perform services for us. We may also disclose information where required by law or to protect our legal rights.

5. Data security and retention

All traffic to this site is encrypted with 256-bit SSL/TLS. We restrict internal access to order data to staff who need it and retain order records for as long as required for accounting, tax and warranty purposes, typically seven years. No method of transmission is perfectly secure, but we review our safeguards regularly.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to opt out of marketing at any time, and to opt out of the sale or sharing of personal information (we do not sell it). Email support@nileshomegoods.online and we will respond within 30 days. You will never be discriminated against for exercising these rights.

7. Cookies

We use strictly necessary cookies to maintain your cart and session, and analytics cookies to understand site usage. You can disable cookies in your browser, though parts of the store may not function correctly.

8. Children

Our store is not directed to children under 13 and we do not knowingly collect their personal information. If you believe a child has provided us data, contact us and we will delete it.

9. Governing law and updates

This policy is governed by the laws of the State of Michigan, United States. If we make material changes we will update the revision date above and, where appropriate, notify you by email.